Objective: To manage and support the planned works or empty homes team within a region in the delivery of programmed works
Key Responsibilities: Manage a team to deliver programmed works in customers homes. Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post). Ensure the necessary financial controls are exercised and that adequate resources are in place. Manage approved subcontractors performance and compliance with contractual agreements through regular assessment of quality and timescales. Monitor that operatives are maintaining appropriate levels of vehicle stock. Manage and control of materials in line with legislative standards and company guidelines. Ensure that the companys obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices. Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated. Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Key Outcomes: Customer satisfaction and all operational KPIs are met or exceeded. Work is delivered on time and within budget; providing value for money. Contracts are effectively managed to deliver the service within budget and meeting customer expectations. Compliance with all relevant Regulatory requirements, Policies and Procedures. A robust and pro-active approach to Health and Safety and risk. Safeguarding concerns, suspicious or allegations of abuse are appropriately identified, recorded and sent to Tenancy Enforcement.
TPBN1_UKTJ