Job Description: Lettings & Hotel Manager Are you an experienced and driven professional looking for your next challenge? This is an exciting opportunity to join a well-established, family-run group of companies based in Lincoln. We are seeking a Lettings & Hotel Manager with a strong background in both the lettings and hospitality industries. The ideal candidate will thrive in a small team environment and work closely with the Director to ensure the smooth and efficient operation of the business. Responsibilities and Expectations Oversee the entire lettings process, from property listings to tenancy agreements. Ensure seamless tenancy application progression and agreement completion. Maintain up-to-date marketing and advertisements in line with company standards. Making sure high level customer service provided and handle all complaints in accordance with company procedure. Manage all portals and channel manager to ensure full occupancy of all Hotels. Conduct regular property and amenity inspections, coordinating necessary maintenance. Approve timesheets for lettings and hotel staff. Manage budgets, finances, and control expenditure to optimize profitability. Quality Assurance & Compliance Ensure full compliance with health and safety regulations, licensing laws, and security requirements. Implement and refine standard operating procedures to enhance business performance. Conduct and monitor key performance indicators (KPIs) to drive business success. Maintain a deep understanding of each lettings department and address operational needs accordingly. Leadership & Operational Management Effectively manage and support each team, fostering a positive and productive work environment. Provide guidance, training, and mentorship to staff. Work closely with the Director to develop and implement strategic initiatives. Identify and resolve operational challenges to improve efficiency and service delivery. Well-being Promote a supportive and inclusive workplace culture. Ensure staff well-being by implementing fair work practices and providing opportunities for professional growth. Foster strong relationships with tenants and guests to ensure a high level of satisfaction. Administrative Responsibilities Maintain accurate records of lettings, bookings, and financial transactions. Ensure timely reporting and documentation of property inspections and maintenance schedules. Streamline administrative processes to improve operational effectiveness. Governance & Professional Development Stay up to date with industry regulations and best practices. Participate in relevant training and professional development opportunities. Ensure compliance with company policies and government regulations. External Relations & Community Engagement Build and maintain strong relationships with landlords, tenants, and local businesses. Represent the company at industry events and networking opportunities. Engage with the community to enhance the company's reputation and brand presence. Manage Customers reviews and improve operational process to enhance positive reviews. Qualifications & Experience Proven experience in lettings and hotel management. Level 3 Award in Residential Letting and Property Management Strong leadership skills with the ability to manage and motivate a team. Excellent organizational, problem-solving, and decision-making abilities. A keen eye for detail and a proactive approach to business development. Comprehensive understanding of industry regulations and best practices. This role offers an excellent opportunity for an ambitious individual to make a significant impact within a growing company. If you have the skills and experience required, we would love to hear from you! Job Type: Full-time Benefits: Company pension Schedule: Monday to Friday Weekend availability Application question(s): Do you have a Level 3 Award in Residential Letting and Property Management Education: Diploma of Higher Education (preferred) Work Location: In person