One of my local government clients is seeking an experienced Housing Solutions Officers to provide interim support to our busy Housing Team. This is an opportunity to make a real difference to the lives of individuals and families facing housing challenges, while working within a well-established local authority.
The Role:
As a Housing Solutions Officer, you will provide comprehensive housing advice and support to customers who are homeless or at risk of becoming homeless. You will be responsible for managing a caseload, developing Personalised Housing Plans, and making legally sound decisions under housing legislation.
Key Responsibilities:
*
Conducting initial assessments and writing Personalised Housing Plans
*
Delivering advice on housing options, tenancy rights, and welfare benefits
*
Making homelessness decisions in line with relevant legislation and case law
*
Referring clients to accommodation services, including temporary housing
*
Collaborating with external agencies and service providers
*
Managing caseloads with a focus on prevention and sustainable outcomes
*
Maintaining accurate records in line with data protection standards
What We’re Looking For:
*
Solid experience in homelessness casework and prevention
*
Strong working knowledge of housing and homelessness law (e.g. HRA 2017, Housing Act)
*
Familiarity with welfare benefits and tenancy-related advice
*
Experience working with vulnerable individuals with empathy and professionalism
*
Excellent organisational, communication, and IT skills
*
A flexible, problem-solving mindset and ability to work independently
*
Able to commute to Worcester City offices approx. 2 days per week
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd