We are seeking a proactive and detail-oriented Vendor Support Coordinator to join our team. In this role, you will act as the main point of contact for our vendors, ensuring that vehicles are accurately listed, inspection reports are completed, and all sale processes run efficiently. You will work closely with our auction administration and logistics teams to deliver excellent customer service to our vendors while maintaining compliance with company standards and procedures.
Key Responsibilities
* Act as the first point of contact for vendors, handling queries and providing guidance throughout the sales process.
* Coordinate the listing of vehicles, ensuring accurate information, photographs, and inspection reports are uploaded.
* Support vendors with completing the required 18-point mechanical health check and documentation.
* Ensure all vendor agreements, reserve prices, and sales conditions are captured correctly.
* Liaise with internal teams (auction administrators, logistics, and buyer services) to ensure smooth vehicle processing.
* Monitor sales progress, providing updates and resolving issues in a timely and professional manner.
* Maintain accurate records of vendor communications, agreements, and sales activity.
* Assist with the resolution of disputes in line with company policies.
* Provide administrative support to the Vendor Support Manager and wider operations team.
Skills & Experience Required
* Strong organisational and administrative skills with excellent attention to detail.
* Experience in a customer service or client support role (automotive/auction industry experience desirable but not essential).
* Excellent communication skills, both written and verbal.
* Ability to build strong working relationships with vendors and internal teams.
* Confident in using IT systems, CRM platforms, and Microsoft Office applications.
* Ability to prioritise tasks and work effectively in a fast-paced environment.
* Problem-solving skills and a proactive approach to resolving issues.
What We Offer
* Competitive salary.
* Opportunities for career development within a growing business.
* Supportive and collaborative team environment.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
* Canteen
* On-site gym
* On-site parking
Work Location: In person