Overview
Internal Applicants Only*
Job Details
* Job Title: Benefit Team Leader
* Salary: £40,777 to £41,771 per annum
* Hours: 37 hours per week
* Location: Carlisle
* Contract: Temporary (12 months)
Service Area Description
The Revenues and Benefits Service is responsible for the administration and collection of local taxation, the assessment and payment of Housing Benefit and Council Tax Reduction, and the recovery of overpayments. The service ensures compliance with statutory requirements, delivers excellent customer service, and supports residents in accessing financial assistance. It plays a key role in maximise income for the Council, reducing fraud and error, and contributing to corporate priorities such as financial sustainability, social inclusion, and digital transformation.
About This Opportunity
To lead and manage the Benefits team, ensuring the accurate and timely administration of Housing Benefit, Council Tax Reduction, and related services in line with legislation, Council policies, and service priorities. The role focuses on delivering excellent customer service, improving processing times, and supporting continuous improvement.
Who We’re Looking For
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Reg Bascombe by email at Reg.Bascombe@carlisle.gov.uk.
DBS Checks
This role requires a DBS check. The level of check for this role is: Basic DBS check.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
* Those who consider themselves disabled as defined by the Equality Act 2010
* Those in care or who have left care and are aged 24 and under
* Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
Adjustments
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
* Closing date: 12/02/2026
* Interview date: 25/02/2026
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please Read The Supporting Information
* Post Specification
Please also refer to our Careers site to find out more
* Our Staff Benefits
* Candidate Support
* About Cumberland Council
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