Who we are
Origin Fitness specialises in providing the best in Fitness Equipment along with expertise in gym design, installation, and customer service. Origin Fitness are striving to be the best to work for and the best to work with.
Company Overview
We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK. We are passionate about delivering the best customer experience and pride ourselves on building lasting relationships with our customers.
Our core company values drive our strategy and behaviours, creating a positive culture within the business. Find out more about the company by visiting;
Department Role in Achieving Vision
Our fitness equipment is of the highest quality and our Service team play a critical role in achieving our business objectives and offering our clients the best experience by providing the best customer experience through service and support. The Service Team, acting as a liaison between Customers and other Departments, provide services and information required to resolve any Product Service Related issues with the equipment supplied by Origin with accuracy, efficiency, and enthusiasm.
Job Description
You'll be instrumental in building on existing foundations, driving performance, and fostering collaboration across departments. This is a hands-on leadership role for someone who thrives on problem-solving, coaching, and delivering exceptional service with strong people management skills, capable multi tasker and problem solver.
Responsibilities:
* Manage, lead and support the Service & Enginneer team
* Providing training to the Service & Engineer Team.
* Monitor the daily workloads of team members and make adjustments to ensure adequate coverage and that correct procedures are followed. Identify system and workflow improvements to enhance the team's efficiency.
* Interact with customers via telephone and email to provide information and service and maintenance related assistance.
* Co-ordinating and planning engineers' routes and scheduling service repairs and call outs in line with company agreements and KPI's.
* Follow internal procedures to efficiently record and maintain database information.
* Ensure producitivity standards, KPI's and targets of 1st time fix within 48hours are met whilst maintaining the highest level of customer service and helping Origin Fitness achieve our vision.
* Liaise with company departments to ensure that all customer experience are of the highest standard.
* Onboarding and training new employees.
* Use computer systems to track, gather information, and/or troubleshoot customer issues.
* Refer unsolved customer issues to designated departments or supervisor for resolution.
* Drive efficiencies & Continuous Improvement
* Identify areas to generate additional revenue and implement the necessary procedures to achieve this.
Essential Skills and Competencies
* Minimum 5 Service experience ideally from working in a Service & Repair team Minimum 2 Years Managerial Experience
* Proven track record of maintaining the highest levels of customer satisfaction
* Strong Computer Literacy (word, excel, email etc)
* Excellent verbal and written communication skills
* High level of attention to detail
* Able to work on own initiative
* Reliable
* Team Player
* Ability to learn quickly
* Ability to work well under pressure and to be handle criticism well
* Microsoft Dynamics 365 experience
Your Career
* Be part of a vibrant, growing company with 55 staff.
* Training and support to help develop your skills.
* Opportunities to progress within the business.
* Manager support through regular 121s and a personal development plan
We care about our team. Here are just a few of the perks;
* Free to use staff gym at head office with our latest equipment
* Free staff car parking at head office
* Regular staff events
* Free tea, coffee and fruit
* Cycle to work scheme
* 28 days annual leave inclusive of Bank Holidays and we close for 3 days between Christmas and New Year to give everyone a restful break. 33 days holiday after 5 years' service
* A joint contributory pension scheme
* Health Benefits Package
* Staff Merchandise
* Origin Fitness products at cost price
* Find out more at
We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.
Job Type: Full-time
Pay: £38,000.00-£45,000.00 per year
Experience:
* Service Management: 2 years (required)
* Microsoft Dynamics Navision: 1 year (preferred)
* Engineer & Repair : 2 years (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person