At Inflection Point, our strength lies in our tightly-knit, vibrant team hailing from various parts of the UK. When you reach out to us, you're not just tapping into technical expertise; you're engaging with real individuals brimming with dedication and passion for what they do. We champion a people-first approach in every sense. With us, there's no jargon, no scripted responses, and certainly no chatbots. Instead, we offer genuine human interaction, led by a diverse group of professionals who bring their unique blend of insights, perspectives, and warmth to the table. Whether it's over a call or an email, rest assured, you're communicating with someone who's deeply committed to understanding your needs and addressing your challenges.
Possibility to secure a full-time position after successful completion of apprenticeship.
This is a remote role, with occasional visits in the BRISTOL or BATH offices when asked, ideally you would be a driver!
* To resource the Service Desk and provide responsive and client focussed Level 1 support, ensuring high client satisfaction
* Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues
* Record client queries and resolutions to contribute to a knowledge base for future reference
* Escalate unresolved issues to the next level of support; ensuring client expectations are managed and timescales are shared with customers
* Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting
* Maintain and keep up to date self-help documents for customer self-service and troubleshooting
* Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and supporting the company’s initiatives to reduce its carbon footprint
* Stay informed about the company’s sustainability policies and initiatives, actively participating in training and awareness programs
* Foundation level of understanding of computer systems, mobile devices, and other technology products
* Ability to diagnose and resolve non-complex technical issues
* Effective verbal and written communication skills
* Ability to remain calm and provide a client-oriented service
* Information Communication Level 3 (ICT) Apprenticeship Standard
* You will also receive full training and support from the Just IT apprenticeship team to increase your skills
* Your training will include gaining a Level 3 ICT qualification
Monday to Friday, 9.00am to 5.00pm.
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