Job summary Closing Date: 10th June 2026 Shortlisting to take place in the week following closing date: commencing 11th June 2026 Interview expected to take place in the week following shortlisting: W/C 22nd June 2026 Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role. This role involves meeting and greeting patients and visitors, reception work, data entry, computer based work, ordering stock, answering the telephone and other general office duties as required by management on a very busy Neonatal Intensive Care. The successful candidate must be able to communicate well with families who are under extreme stress due to the early arrival of their baby. Furthermore the role is front of house and requires someone who is friendly, approachable and goes the extra mile to support families and maintain an outstanding patient experience. Main duties of the job Reception based work Dealing with enquiries Ordering supplies and equipment Telephone answering Handling patients records Filing Maintaining confidentiality at all times About us Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Job description Job responsibilities Please see detail above This is not an exhaustive list of duties as these may vary from time to time. The postholder is is expected to undertake these and any other duties as and when required in keeping with the role. The postholder will need to be flexible as may need to assist and cover other departments if acuity requires this. Access and training will be provided and support given as required Job description Job responsibilities Please see detail above This is not an exhaustive list of duties as these may vary from time to time. The postholder is is expected to undertake these and any other duties as and when required in keeping with the role. The postholder will need to be flexible as may need to assist and cover other departments if acuity requires this. Access and training will be provided and support given as required Person Specification Qualifications Essential GCSE English & Mathematics Desirable NVQ level 2 in business admin or above Experience Essential Working experience/knowledge of computers & data input Previous clerical experience in an administrative setting Experience of working face to face and/or telephone contact with the general public Desirable Previous NHS administration experience Experience in use of computer programs such as EPR, Microsoft office, Excel, IPROC Skills Essential Correct use of spelling and grammar within written work Excellent IT skills Ability to work as part of a team Ability to adapt to changing circumstances Knowledge Essential Understanding of Information Governance and Confidentiality Desirable Previous knowledge of NHS Admin/medical records experience Person Specification Qualifications Essential GCSE English & Mathematics Desirable NVQ level 2 in business admin or above Experience Essential Working experience/knowledge of computers & data input Previous clerical experience in an administrative setting Experience of working face to face and/or telephone contact with the general public Desirable Previous NHS administration experience Experience in use of computer programs such as EPR, Microsoft office, Excel, IPROC Skills Essential Correct use of spelling and grammar within written work Excellent IT skills Ability to work as part of a team Ability to adapt to changing circumstances Knowledge Essential Understanding of Information Governance and Confidentiality Desirable Previous knowledge of NHS Admin/medical records experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Teaching Hospitals NHS Trust Smith Lane Bradford BD9 6RJ United Kingdom Employer's website