As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract.
As such, you will be part of a high performing team, playing a critical role in managing the customer and user experiences, and contributing to the overall success of both the contract, and organisation.
To achieve this, you will engage and communicate with internal and external stakeholders, vendors, and service providers, to ensure the services provided are effectively supported, whilst protecting operational service and contract performance to committed delivery standards.
How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc)
Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA)
Investigating and analysing Support Requests 1st and 2nd line
Raising and Managing tickets with 3rd party suppliers for application support
Supporting Emergency Incident management to restore services
Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes
Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes
Adherance to the SLAs and process frameworks, across multiple service desks.
Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders
What we would like you to bring Experience working in a 3PL or logistics setting
Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux. Familiarity with Dispatcher architecture and Oracle database
Transport Management (OTM), and Automation (WCS) systems, would be desirable Investigating and resolving Dispatcher / AWS performance issues
Familiarity with web and application servers hosted in AWS environments would be desirable.
Technically minded with a dynamic approach and a positive attitude towards change
Previous IS Application Support role / experience (L1L2) with excellent customer service skills, and a good command of the English language
Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions
Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders
Understanding of ITIL best practises for customer support
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus bank holidays
2 volunteering days per year
3 x Life Assurance Option if you join the KN Route2 pension scheme
A tailored personal development and training programme.
Trusted and empowered to deliver and be your best.
We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
Enhanced Maternity/Paternity Leave
Childcare Vouchers
Cycle to work scheme
Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
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