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Direct Mail & E-Commerce Account Manager, West Midlands
Location: West Midlands, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ce956f5851e3
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Job Title: Direct Mail & E-Commerce Account Manager
Salary: Highly Competitive Salary
Location: West Midlands
Reference: J78977
Contact: Telephone: 0141 647 6688
A fantastic opportunity has arisen to work for a leading direct mail and e-commerce company based in the Midlands. If delivering exceptional customer service is your forte and you are ready for a new challenge in a growing, focused company, then this is the Account Management role for you. The ideal candidate should be self-motivated, outgoing, and capable of handling client pressure and tight deadlines.
As an Account Manager, you will manage a portfolio of clients across e-commerce, direct mail, and fulfillment, maintaining a customer-focused approach to service delivery.
Key responsibilities:
1. Manage all client enquiries and schedules, ensuring future work is booked into production promptly.
2. Oversee the end-to-end delivery of all client orders.
3. Communicate client requirements accurately to relevant departments.
4. Identify opportunities for added value, process improvements, and efficiencies.
5. Serve as the main daily contact for clients.
6. Ensure all SLAs, quality standards, and deadlines are met.
About You:
1. You should be customer-centric.
2. Possess excellent administration and organizational skills, with attention to detail and the ability to work under pressure.
3. Be an excellent communicator to build and maintain strong client relationships.
4. Experience in fulfillment, e-commerce, or direct mail is advantageous but not essential; attitude and desire to deliver excellent customer service are key.
5. Have a good sense of humor and be a fantastic team player.
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