New Business Advisor – Commercial
Office Base: Wigan Investment Centre, Wigan WN3 5BA – Full‑time office‑based.
Hours: 35 hours per week, Monday to Friday 9am to 5pm.
About the Role: As a New Business Advisor you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.
Key Responsibilities
* Provide clear, accurate advice on commercial legal enquiries over the telephone.
* Handle inbound enquiries efficiently, quickly identifying client needs.
* Deliver exceptional customer service on every call.
* Build strong relationships with clients and colleagues.
* Work collaboratively with the Commercial Department to ensure enquiries are managed effectively.
* Promote the Stephensons brand and maximise cross‑selling opportunities.
* Maintain accurate internal records on case‑management systems.
* Assess funding options and implement where appropriate.
* Ensure compliance with Client Care and Law Society rules.
About You
* Highly motivated and customer‑focused.
* Professional, confident, and approachable.
* Able to work under pressure and manage frequent interruptions.
* Adaptable and flexible with excellent listening skills.
Essential Requirements
* Experience in office/admin work and handling high‑volume telephone calls.
* Strong customer service background.
* Excellent telephone manner and interpersonal skills.
* Good IT and keyboard skills.
Desirable
* Law Degree (ideally 2:1 or above) or relevant work experience.
* LPC qualification.
* Experience in providing basic legal advice.
* Knowledge of Commercial Law.
We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient, and supportive.
Why Stephensons?
Stephensons is an award‑winning top‑150 law firm accredited as a Sunday Times Best Place to Work 2025 with a strong commitment to future growth and development. We offer long‑term career development and progression, a strong commitment to work‑life balance and flexibility, and an ambitious yet down‑to‑earth attitude.
Benefits
* Well‑being package (financial, physical, mental and dietary health support)
* Free parking
* Salary sacrifice pension scheme
* Life Assurance
* Competitive salary and holiday entitlement
* Holiday sale & purchase scheme
* Season ticket & travel support
* Payroll giving scheme
* Social events & clubs
* Internal referral scheme
* Retail vouchers/cashback schemes
* Free eye tests
* Cycle to work scheme
We look forward to receiving your application.
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