Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.
As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. You’ll enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and our supportive team, we’ll ensure you have everything needed to succeed and grow. After training, we offer hybrid working, splitting your time between home and the office.
At Barclays, we’re not just offering a role—we’re offering a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.
Accountabilities
1. Collaborate across digital channels to personalise customer interactions.
2. Enhance the bank's digital capabilities by supporting current technology development.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling requests efficiently.
4. Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
5. Support teams within business operations, including risk management, compliance, and collections.
6. Comply with regulatory requirements and internal policies related to customer care.
7. Personalise interactions and resolve customer queries via multiple channels.
Expectations for Analysts
1. Meet stakeholder and customer needs through advice and support.
2. Perform activities timely and to a high standard, impacting related roles.
3. Possibly lead and supervise a team, guiding development, assigning work, and coordinating resources.
4. Demonstrate leadership behaviors: Listen & be authentic, Energise & inspire, Align & develop others.
5. Manage own workload, implement systems, participate in broader projects.
6. Follow processes, collaborate, and impact related teams’ work.
7. Review colleagues’ work for quality and compliance.
8. Provide specialist advice within own area.
9. Manage risk and controls, adhere to rules and conduct standards.
10. Build understanding of team contributions to broader objectives.
11. Develop knowledge of principles and concepts underlying work.
12. Make judgments based on experience, evaluate options in novel situations.
13. Communicate sensitive or complex information effectively.
14. Build relationships to identify and meet stakeholder and customer needs.
All colleagues are expected to embody the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, Drive.
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