We are actively seeking a Senior Host to join our London teamWHO WE ARESince the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.POSITION OVERVIEWThe role of the Senior Host is to provide an exceptional guest experience and leading the front-of-house team, which includes managing reservations, overseeing seating, training junior staff, resolving issues, and ensuring operational efficiency and high standards of service. The Senior Host will support management and the Head Host with strategic planning of the guest flow, team leadership while ensuring guest satisfaction and smooth operations.PRIMARY RESPONSIBILITIESGreet guests in a warm, professional, and efficient manner and guide them to their intended destination (seating, bar, etc.)Provide support to Head HostTrain, mentor, and lead junior hosts and hostesses, fostering a culture of teamwork and excellent serviceManage floor and reservations planning, ensuring efficient use of seating while considering guest preferences and reservation detailsAct as the primary point of contact for guest inquiries and feedback and maintain seamless communication with kitchen and service staffCollaborate with management and head host to refine operational procedures, implement policies, and suggest improvements to enhance guest experiences and operational efficiency.Answer phones promptly, following appropriate scriptingCoordinate with reservations and the ground floor team to manage live restaurant availability and maximize coversBid farewell to guests, ensuring a positive end to their dining experienceEnsure all menus are clean, accurate, and distributed across stationsAssign tables based on guest needs and preferences, considering the flow of the restaurantMaintain cleanliness and proper setup of dining and serving areasAddress guest satisfaction, including any concerns or complaints, and resolve them effectivelyRecord dining reservations accurately via Guest Center/Open Table, keeping the database updatedPromote and provide information about events, promotions, and menu offeringsLiaise with kitchen, management, and serving staff to ensure seamless serviceAssist guests with coats and bags in the cloakroom, ensuring property securityStay informed on venue concepts, menu items, and events to enhance guest interactionsAttend daily reception briefings for operational updatesBuild strong relationships with building tenants as part of a guest recognition programHandle special guest requests, dietary requirements, and event bookingsManage lost property according to SOPFollow reception duties outlined in the SOP manual and maintain grooming standardsEnsure all health, safety, and food hygiene requirements are metHandle high-profile guests with the utmost professionalism, maintaining discretion and ensuring their experience is exceptional at all timesPerform miscellaneous job-related duties as assignedMINIMUM QUALIFICATIONS2-3 years of related experience working with high-profile guests, ensuring their needs are met with the highest level of serviceExcellent communication skills at all levelsStrong planning, time management, and organizational skills, with a particular focus on floor and reservations planning to maximize restaurant capacity and service qualityAbility to build positive relationships with colleagues and guestsA keen sense of ownership, responsibility, and a desire to exceed expectationsFluent in spoken English (multilingual skills are a plus)Prior experience in hospitality or restaurant settings is preferredFamiliarity with data management and reservation systemsHigh school diploma or equivalentFlexibility with scheduling and work hoursMust be eligible to live and work in the UK without restrictionsCOMPENSATION The position is paid an hourly rate up to £17.00. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.More detail about Estiatorio Milos - London part of Estiatorio Milos, please visit https://culinaryagents.com/entities/209676-estiatorio-milos-london