The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.
Job Type: Full Time
Hourly Rate: £14.45ph
JOB SUMMARY
The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will meet the standards required by our clients.
Responsibilities will include (but not be limited to) the following:
General
* Support Benugo's vision around People, Product, Customers, Environment, and Profitability.
* Continuously work towards improving sales and service, ensuring the customer experience is maintained at the highest standard from front and back of house.
* Lead and motivate the team through ongoing evaluations, listening, and training.
* Assist the Manager in the day-to-day running of the shop and act as deputy in their absence.
* Organize the team on each shift and allocate duties as necessary.
* Liaise with FOH and BOH teams to ensure product excellence, availability, correct ordering, and stock control.
* Maintain high levels of food safety and health standards at all times.
* Work within Benugo policies and procedures.
* Assist with staff allocation to optimize the rota.
* Ensure product availability meets requirements.
* Use measuring tools to control stock, availability, and wastage.
* Understand variable costs, sales drivers, and shop P&L.
* Assist the site manager with weekly closing procedures.
Customer Service
* Provide an excellent level of service to all customers and clients.
* Handle complaints or issues from the public or clients effectively.
* Monitor customer comments and look for improvements.
* Investigate complaints/comments and take corrective action where necessary.
* Maintain a presence on site during peak times to identify or resolve issues.
* Ensure speedy, friendly, and efficient service.
Health & Safety (including Food Safety) / Security
* Complete all health & safety procedures and report hazards immediately.
* Comply with all food safety and health & safety regulations and company policies.
* Enforce cleanliness and sanitary practices.
* Identify security issues and implement solutions as needed.
Communication
* Maintain professional communication with colleagues and peers.
* Report to senior managers to ensure compliance.
* Stay updated on company products, services, and procedures.
* Coordinate all relevant communications.
* Participate in strategic projects or initiatives as required.
Other
* Maintain punctuality, attendance, and personal presentation standards.
* Attend training and meetings as required.
* Represent the company professionally.
* Pursue personal development and strive for excellence.
* Participate in performance reviews.
* Adhere to all policies and safety regulations.
* Promote a safe environment for all.
* Perform any other reasonable tasks as assigned.
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