Job Description Service Coordinator Heybridge Site based Full time Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. As a Services Co-Ordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer. What you will be doing: Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers First level Export Control classification of spares and in service equipment Preferred Requirements: Minimum 2 years of experience in a Customer Service environment Level 2 Qualification in Business & Administration OR Customer Service (desirable) Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint (On-the-job training will be provided for all relevant business IT systems.) Relevant SAP/ERP experience Accurate data entry and attention to detail experience An organised approach to tasks Able to adapt and respond quickly to changing requirements Must be fluent in both written and spoken English. Must be competent in both literacy and numeracy. We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more: • Retirement Savings through the Rolls-Royce Retirement Savings Trust • Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce • Group Income Protection provides an income in the event that you are unable to work due to illness or injury • Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! • Digital GP provides a convenient way for you to access GP consultations Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Closing Date: 25th May 2026 Type of Contract Permanent