Who we are Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website. Hours : Monday to Friday 8.00 to 16.00 (35hrs) per week Salary: £28,197.00 Per annum Grade: CM20 Location : Tonbridge Job purpose The administrator (note) will provide administrative support to the site in the achievement of centre objectives. They will ensure that all reconciliation and NCS Duties are completed accurately to meet deadlines. Be responsible for customer escalations and queries within SLAs. Main responsibilities Investigate queries and provide responses to internal and external customers Escalate customer differences accordingly and maintain QMS standards. Follow company and Bank of England policies and procedures. Accurately balance accounts and perform reconciliation duties Manage internal transfers, orders and CHAPS payments as needed. Assist site manager with queries and accounts differences Support investigations into discrepancies and complete related paperwork. Process data from the Vault, manage spreadsheets (NIPS/NES) and liaise with treasury. Ensure all NCS mandates training and staff rotation schedule is maintained Maintain effective admin and process management, including post-stocktake tasks. Other General Daily duties as delegated by the site management team, to include: Coordinate records to ensure audit compliance Ensure that all records and boxes are despatched to Iron Mountain correctly Knowledge, skills and experience required Good time management skills & organisational skills. Good communication skills (verbal & written). Ability to plan and organise workload. Computer literacy, including Excel and Word. Ability to work as part of a team as well as unsupervised. Competent in reconciliations and NCS process. Ability to work to strict deadlines Accuracy and attention to detail What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company pension – auto-enrolled 4% employee 10% employer. Competitive holiday allowance with an option to purchase additional holidays (varies by grade). Group life assurance 4 x salary. Group income protection. VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more. Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling. Robust Learning and Development team and opportunities for career progression. Performance based yearly bonus (grade dependant). One day paid volunteering opportunity each year. Mentorship programmes. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health. Access to Aviva Digicare for annual health checks, nutritional consultations, mental health support, bereavement support and more. Access to Zurich's Virtual GP service. Charles Cameron - free access to independent mortgage advice. Our culture Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team! Continue the conversation Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA. We value your lived experience and knowledge. If you require any reasonable adjustments throughout the recruitment process, please let us know. Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team. Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!