Senior Property Surveyor Burton-upon-Trent Up to £52,000 Our aim is to improve the lives of our customers by ensuring their homes are safe, comfortable, and well-maintained. We are looking for an exceptional, customer service focussed Senior Surveyor to join our team with the ability to manage complex repairs, disrepair claims, and damp & mould issues. Why This Role is Perfect for You * Lead with Impact: As Senior Surveyor, you will manage a team of surveyors, driving performance, mentoring, and sharing your expertise to deliver exceptional service. * Handle Complex Cases: Lead on complex repairs, disrepair claims, and damp & mould issues, from the initial report through to final resolution. * Make a Difference: Work with a housing association that’s committed to improving customer satisfaction, ensuring that vulnerable tenants have their repair needs managed professionally and efficiently. * Career Growth: This role provides an opportunity for growth, with ongoing development and training, as well as the chance to take the lead on high-profile cases. What You’ll Be Doing * Leading and managing a team of surveyors, overseeing the assessment and delivery of repairs. * Handling complex and high-priority repairs, including damp & mould issues and disrepair claims, ensuring they are resolved efficiently and professionally. * Providing expert advice and guidance throughout the repair process, from initial reports to final resolution. * Supporting your team’s development through mentoring and performance reviews, ensuring top-tier service delivery. * Collaborate with contractors, consultants, and legal teams to resolve claims and building defects. What We’re Looking For * Ideally RICS Chartered Surveyor (or equivalent) with extensive experience in responsive repairs and building pathology. * Proven leadership and team management experience – you’ll be leading a team to achieve operational excellence. * A comprehensive understanding of damp & mould issues, disrepair claims, and building defects. * The ability to handle challenging cases and provide expert solutions. * Strong communication skills and the ability to interact confidently with both customers, inhouse delivery team and contractors. * Experience using CRM, Housing Management and Contractor (desirable)