Position Overview
1. Our L&D Manager will act as a champion for first-class product knowledge and service standards, whilst delivering effective & memorable training sessions and providing practical support.
2. To contribute to a progressive L&D function through high employee engagement and living the Company’s values
3. Act as an ambassador & key spokesperson for the hotel with internal & external stakeholders showing a presence on the floor and building strong relationships
4. To manage the L&D function from start to finish, build strong relationships with the UK L&D team and champion the student programmes within the hotel
What you'll get
5. Complimentary nights with breakfast within Dorchester Collection
6. 50% F&B discount at selected restaurants
7. Very generous Employee Introductory Scheme offered
8. Team members' awards and incentives schemes
9. Contributory pension scheme entitlement from date of commencement
10. Life assurance cover for all team members
11. Uniform laundered complimentary
12. Complimentary meals whilst on duty at our team members' restaurants
13. Online benefits system offering discounts and rewards
14. Occupational Health, including subsidised massage treatments and health clinics
15. Complimentary Eye Test for VDU users
What you'll do
16. Consistency is key even though no day is alike
17. A creative edge to design noticeboards, presentations and wow our employees with new engagement activities
18. Embracing the values of the collection to ensure you recruit the best for the hotel
19. Leading the 'Place to work' team to organise events and social activities
20. Support the People and Culture Team with administration and recruitment
21. To assist all managers and departmental trainers in the identification of training needs in relation to both departmental and hotel objectives
22. To develop, prepare and coordinate all training plans, e.g. What’s On calendars and Quarterly Development plans
23. To drive the attendance of all new starters on all of the Engage day 1-90 workshops
24. Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with departmental standards, policies and procedures, our vision, mission and values, the 6 pillars, Health & Safety procedures and licensing law
25. Employee Satisfaction Survey, and People Development Process
26. To maintain training records of all employees
27. To ensure all employees are aware of the development opportunities available to them internally and externally
28. To drive and coordinate nominations for all workshops
29. Stay up to date with industry best practice and present recommendations for improvements
What you'll bring
30. In depth experience and knowledge of L&D and experience in hospitality would be an advantage
31. Experience of systems such as Core HR, Talent Soft etc
32. Excellent communication skills
33. Attention to detail
34. Ability to prioritise workload and a proactive approach to tasks
35. Excellent level of written and spoken English
36. Advanced level of Microsoft to include PowerPoint and Excel
37. Immaculate presentation