Overview
Tribunal Caseworker (Plus Reserves) – Newport. This role is part of the Tribunal Services team within the Challenge IP strand of the Services Directorate. The team manages contentious proceedings in Trade Marks, Patents, and Designs and operates the Company Names Tribunal. The post holder will proactively organise and manage their own work to achieve personal, departmental and quality targets, providing support and assistance to inter‑parties hearing officers and adjudicators, and advising internal and external customers on legal and procedural issues.
Responsibilities
* Inspection of statements/counterstatements to ascertain whether the correct grounds have been pleaded and notify the parties of any perceived deficiencies or irregularities.
* Ensure that all evidence admitted into the proceedings complies with the relevant legislation and published guidance material.
* Proactively case manage proceedings and ensure that all procedural and administrative decisions are made in accordance with the published statutory requirements, user guidance and within published timescales.
* Set and monitor the evidential timetable and determine on a preliminary basis any request made during the evidential stages, i.e. extension of time and stay requests.
* Respond to all litigants in writing or on the telephone, in an impartial, professional and customer‑friendly manner.
* Provide support on ongoing transformation projects and be adaptable to change.
Qualifications
* Proven ability to make unbiased, evidence‑based decisions.
* Strong understanding of operation delivery processes.
* Excellent communication skills, both written and verbal.
* Exceptional organisational skills, with a proven ability to manage multiple pieces of work simultaneously.
* Good level of digital literacy.
Benefits
* Salary of £29,952.
* Intellectual Property Office contributes £8,677 towards membership of the Civil Service Defined Benefit Pension scheme.
* Flexible working scheme with development opportunities.
* 25 days annual leave, moving to 30 days in annual increments, plus 8 days public leave and 1 day privilege leave.
* Learning and development tailored to the role.
* Family‑friendly policies supporting modern working families and individuals with caring responsibilities.
* Staff Counselling Service, Peer to Peer Support Group, and eligibility for special and office‑wide bonus payments.
* Wellbeing initiatives including onsite gym (Newport office), eye care scheme, volunteering programme, and cycling facilities.
* Free car parking available on site at Newport office.
Nationality requirements (EEO)
* UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU, Switzerland, Norway, Iceland, Liechtenstein, and their family members with settled or pre‑settled status.
* Other nationals with valid application for settled or pre‑settled status under the EU Settlement Scheme.
* Individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS on or before 31 December 2020.
* Turkish nationals and certain family members with accrued right to work in the Civil Service.
Salary
GBP 29,952 per year.
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