Description Operations Manager – Driving Excellence, Growth & Change Location: Hertfordshire Hours: 7.30am – 4.30 – Office based. Salary: £70,000 - £80,000 car allowance Are you ready to take full ownership of operational performance and be the driving force behind a high-growth, well-established business? We’re seeking an ambitious, commercially astute Operations Manager to oversee and elevate all operational functions – from customer service and logistics to procurement, supply chain, quality, technical, warehouse, and potentially production in the future. This is not a “desk only” role – you’ll be hands-on, implementing robust systems and processes, championing efficiency, and shaping a culture of continuous improvement. We’re looking for someone with fire in their belly – an individual who doesn’t just want a job, but this role in this business. If you thrive in operational management, enjoy rolling up your sleeves, and are motivated by making a tangible difference, this is your opportunity. What You’ll Be Doing * Lead and inspire Customer Success, Purchasing, and Warehouse teams. * Take complete responsibility for stock, procurement, and supply chain operations. * Drive operational improvements and champion Lean principles. * Manage ERP systems, integrations, and process enhancements. * Recruit, induct, train, and develop high-performing teams. * Oversee multi-channel logistics, including 3PL partnerships. * Act as a brand ambassador, adopting a culture-first mindset. * Ensure compliance with laws, regulations, and Health & Safety requirements. * Deliver strong financial performance through budgeting, forecasting, and variance analysis. Requirements * 3 years in a similar senior operational role. * Proven ability to lead change in a high-growth environment. * Strong Lean methodology knowledge and application. * Experienced with ERP, CRM, and web integrations. * Track record in managing supply chain, stock, and procurement at scale. * Excellent communication, organisation, and leadership skills. * Commercially sharp, with strong data analysis capabilities. * A proactive problem-solver with resilience and drive. * Full UK driving licence. * Bonus points for experience in the construction sector, plumbing, heating, or electrics. Benefits * Join a well-established, respected business with ambitious growth plans. * Clear opportunity for career progression as the business expands. * 25 days holiday plus bank holidays. * Workplace pension. * Laptop provided. * The chance to play a pivotal role in achieving a bold five-year vision for significant market share. If you have the passion, resilience, and expertise to lead operations to new heights, and you’re ready to join a business where your impact will be seen and valued, we want to hear from you