Job Description
Customer Communications Operations Manager
Minimum 12 Month FTC | Bristol Area | Hybrid | 2 -3 days
£38,000 – £40,000 plus benefits & package
This is not a content role.
It’s not social.
It’s not brand.
It’s a high-trust, high-visibility role for someone who knows how to run serious customer communications properly.
If you’re tired of being undervalued, overlooked, or stuck in support mode this could be your next move.
My client is a large global organisation is in the middle of exciting change. Systems are shifting. Processes are tightening. Expectations are rising.
They need someone who can add structure and consistency.
What You’ll Be Doing
Taking ownership of how customers are communicated with across the full journey:
* Onboarding
* In-life updates
* Contract changes
* Renewals
You’ll be there to make sure communications are:
* Accurate
* Compliant
* Consistent
* Clear
You’ll help set and maintain communication standards.
You’ll improve existing processes.
You’ll support strong governance and compliance AND be trusted by senior stakeholders.
Who This Will Suit
A safe pair of hands people rely on when things matter.
You’ll be working with business and contract-based customers in a regulated environment.
Dealing with ;
* Governance
* Sign-off processes
* Compliance
* Senior stakeholders
* Complex customer journeys
People listen to you because you know your stuff.
Why This Role?
Because you are ready for
* Proper responsibility
* Visibility
* Influence
* A chance to step up
* Work that counts
The Package
£38,000 – £40,00 plus great pension
25 days holiday + bank holidays
Minimum 12 month FTC, with very real potential to become permanent.
Want to know more? Shoot over your CV and we can talk