Overview
OCS City Of Peterborough, England, United Kingdom
Role
Retail Security Officer – OCS
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values – Trust, Respect, Unity, and Empowerment – guide our business.
Purpose of the Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
* Act as a visible security presence within the store, deterring theft and anti-social behaviour.
* Conduct regular patrols of the store premises, ensuring safety and security at all times.
* Monitor CCTV and other security equipment to identify and respond to suspicious activities.
* Carry out searches of individuals if required in accordance with company policies.
* Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
* Complete detailed and accurate incident and observation reports.
* Liaise with store management and staff to address security concerns or potential threats.
* Provide customer service in a professional and welcoming manner.
* Assist customers with directions or queries; de-escalate confrontational situations calmly and professionally.
* Ensure compliance with site-specific procedures, company policies, and legal requirements.
* Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
* Valid SIA License – Door Supervisor (DS) or Security Guarding required.
* Strong observational skills with the ability to identify suspicious behaviour.
* Proven ability to handle difficult situations calmly and professionally.
* Excellent verbal and written communication skills for reporting and interactions.
* A proactive and professional approach to ensuring safety and security.
* Flexibility to work varied shifts, including weekends and evenings.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Facilities Services
Location: Peterborough, England, United Kingdom
Note: This description is provided for job posting purposes and reflects the responsibilities and requirements of the Retail Security Officer role.
We’re unable to share further details about the application process or status in this listing. This posting is not a solicitation for employment and does not constitute an offer of employment.
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