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We are looking for a highly motivated Residences Manager to join our team at The Retreat, Elcot Park in West Berkshire.
The Residences at The Retreat are 9 self-catered apartments, offering guests a new way to enjoy Elcot Park within larger residences. These are privately owned and managed by Signet Hotels.
Our guests are at the heart of everything we do. You will be an ambassador for the company and a key organiser for The Residences at The Retreat Elcot Park.
We offer:
* An exciting opportunity to be part of a new venture.
* An excellent hourly rate plus generous tronc.
* Discounted rates at our restaurants and hotels for you, family, and friends.
* Wagestream access to up to 40% of your pay before payday and salary savings.
* 28 days’ holiday plus your birthday off, including Bank Holidays.
* Referral bonuses up to £300 for recommending talent.
* Long Service Awards including lunches, complimentary stays, West End tickets, and more.
* Opportunities for internal mobility within our Group.
Responsibilities include:
* Setting up, running, and managing The Residences at The Retreat, Elcot Park.
* Creating SOPs to ensure smooth operations.
* Maintaining excellent conditions in all residences for owner and tenant satisfaction.
* Managing bookings, tenant relations, and upselling experiences.
* Being the main contact for residence owners, updating them on progress and upcoming lettings.
* Managing inventory and conducting regular inventories.
* Overseeing maintenance with internal and external teams.
* Handling invoicing and billing for owners.
* Managing housekeeping alongside the head housekeeper and assisting when needed.
* Maximising income through upselling dining, spa, and other experiences.
* Ensuring compliance with health and safety standards.
* Updating colleagues on business performance and initiatives.
* Following all hygiene, health, and safety regulations.
* Attending training sessions for professional development.
At Signet Collection, we value presentation that reflects our luxury and elegance—warm, charming, and polished.
If you are committed to delivering exceptional guest experiences and meet the role requirements, we look forward to meeting you!
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