The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We are unapologetically authentic and stand up for what we believe in.
The Body Shop is dedicated to generating positive economic, social, and environmental impacts. We are more committed than ever to our causes, breaking the mold and encouraging innovation. We seek someone who is not afraid to challenge norms and bring fresh ideas.
Your role in a nutshell
As an aspirational leader passionate about our brand and aligned with our purpose, you'll support the Store Management team in driving store performance and team engagement to achieve retail excellence, strong sales, and memorable customer experiences.
More about the role
* Handle customer concerns efficiently, sharing feedback with the Store Management team as needed.
* Proactively problem-solve using available resources.
* Support store layout, visual merchandising, inventory management, and other operations.
* Communicate effectively and serve as a responsible role model for your team.
* Show interest and passion for learning about the beauty market, competitors, and products.
* Collaborate with the Store Management team to:
o Shape a customer-focused store experience by coaching Customer Consultants to engage customers through products, campaigns, and activism.
o Develop customer loyalty to strengthen The Body Shop brand.
o Meet sales and performance targets.
o Identify and attract high-potential candidates, and support the development of current team members, including training and onboarding of new Customer Consultants.
What we look for
* Experience in a customer-facing role with a passion for beauty and retail.
* Effective communication and operational skills.
* Strong interpersonal skills to build rapport and provide solutions.
* A positive mindset and willingness to develop personally and professionally.
* Ability to multitask, manage time, and work flexible hours.
* Ability to work independently with minimal supervision.
What we offer
* Comprehensive onboarding and training for you and your team.
* Staff discounts on products and gifts.
* Exclusive early access to new products.
* Paid volunteer days to support causes you care about.
* Opportunities to connect with community partners and drive activism.
* Casual dress code—wear what makes you feel good.
* Competitive wages for Customer Consultants.
* Growth opportunities within the brand.
* Support to embrace your authentic self through various inclusion networks.
Talent Drivers
Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality
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