Salary: £25,000 - 30,000 per year Requirements: Strong communication and customer service skills Basic understanding of IT systems (Windows, M365, Active Directory) - desirable A proactive attitude and willingness to learn Previous IT support experience or relevant qualifications (preferred) Responsibilities: Providing 1st line support via phone, email, and ticketing systems Troubleshooting hardware, software, and basic network issues Supporting Windows OS, Microsoft 365, and user account management Escalating more complex issues to senior engineers when required Technologies: Active Directory Hardware Support Microsoft 365 Network Windows Office 365 More: We are a managed service provider based in Ipswich, looking to grow our team by bringing in a new 1st liner. This is a great opportunity for someone at the early stages of their IT career who is passionate about technology and eager to develop their skills in a supportive environment. Youll benefit from competitive salary, excellent training and development opportunities, and be part of a friendly and collaborative team with clear progression pathways within IT. last updated 15 week of 2026