Overview
The post holder will provide comprehensive administrative/clerical duties to support the ward, medical staff, nurses and multidisciplinary teams within the Surgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.
Responsibilities
* Prioritise daily work, use initiative and discretion, and deal directly with patients, carers and relatives and matters that arise, as far as possible, without instruction.
* Provide an efficient and effective service across the full range of duties to support quality patient care and work as part of a team to improve the services provided.
* Retrieve notes and prepare them for patients attending the ward.
* Ensure all correspondence is filed within patient case notes in a timely manner and that case notes are maintained and updated.
* Ensure timely admission of patients onto systems (Careflow and Medway) and booking of patient appointments.
* Ensure Medical Notes are taken to Coding to ensure all patient episodes are coded.
* Retrieve case notes and record their movement using electronic folder tracking modules (Filefast and Medway).
* Utilise Chemocare to effectively arrange arrival and discharge of patients and book blood appointments.
* Be involved in ongoing training and development opportunities and contribute to personal development.
* Support the scheduling and nursing teams with administrative tasks as required.
* Any other ad-hoc duties falling within the banding of the post.
Additional context
Based in the North East of England, the organisation provides hospital and community health services from facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, within Gateshead. The organisation has a history dating back to 2005 and employs around 4,800 staff with 444 hospital beds across the Gateshead region. The organisation emphasises its values (Innovation, Care, Openness, Respect, Engagement) and supports staff through networks and wellbeing initiatives.
Qualifications
Not specified in the provided job description.
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