Job Description
Casework Administrator\n\nAre you skilled in administration and want to provide excellent customer service Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment\n\nThe ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!\n\nPosition: Casework Administrator\n\nLocation: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)\n\nHours: Full time (open to part time and job share)\n\nSalary: Starting from £28,831\n\nContract: Permanent\n\nClosing Date: 10:00am, 21st Jul 2025\n\nAbout the Role\n\nCasework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.\n\nYou will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.\n\nYou will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.\n\nThe Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.\n\nFull details of the job and person specification can be found once you click to apply.\n\nAbout You\n\nYou will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity.
Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.\n\nThe charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.\n\nQualifications\n\nGiven the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.\n\nYou may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. \n\nPLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation