Hays are pleased to be recruiting for a Service Administration Coordinator permanent job opportunity for our client in Sheffield.
Key Vacancy Information
Office based 100%
Location – South Sheffield near Eckington
Full-time hours Monday to Friday: hours a week
Monday to Friday
Start required in March/ April 2026.
About the Role
We are working with a growing organisation who are keen to expand their Service Administration Team and recruit a Service Admin Coordinator. This is a fast‑paced, varied role where you will take ownership of coordinating service activities, supporting field engineers, and ensuring customers receive an exceptional level of operational support.
Key Responsibilities
As Service Coordinator, you will play a central role in keeping the service function running smoothly. Your duties will include:
1. Planning, scheduling, and coordinating all service activity, including planned maintenance, repairs, and urgent call‑outs.
2. Managing customermunication by responding promptly to queries across email and phone.
3. Organising engineer workloads to maximise efficiency and minimise unnecessary overtime.
4. Arranging and managing subcontractor appointments where required.
5. Preparing and issuing accurate job documentation and including job sheets.
6. Working closely with the Projects team
7. Maintaining and updating the service management system
8. Reviewing and approving subcontractor invoices.
9. Liaising with internal system support teams to address any system updates
10. General administration tasks, data entry, document management
11. Customer Service admin, inbox management, answering phones
About YouWe’re looking for someone who is:
12. Highly organised, proactive, and confident managing a varied workload
13. Ideally local to the South Sheffield area
14. Keen to work in a busy, open office environment
15. Ideally 1-2 years recent, previous service admin / office admin/ coordination experience
16. Experienced in coordinating engineers, field teams, or technical service operations (essential).
17. A strongmunicator with a customer‑focused mindset.
Working Hours & Benefits
18. hours per week, Monday–Friday between 8:30am and 5:00pm
19. Early finish on a Friday afternoon
20. Health Cash Plan & Hospital Treatment Insurance
21. Genuine personal and professional development opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4767094 - Shelley Crank