Join to apply for the Reservation Agent FTC role at Accor
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Join to apply for the Reservation Agent FTC role at Accor
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
We are looking for a full-time Reservation Agent to support our Reservation Department from June to October.
As Our Next Reservation Agent, You Will Be
* Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
* Increases and optimises room sales in line with the brand and hotel's sales policy
* Ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
* Follow up on reservation administration thoroughly, facilitating check-in operations for the front desk team.
* Handle reservations applying the brand's step-by-step processes.
* Enter reservation details precisely and correctly.
* Pass on reservation information to relevant departments.
* Confirm reservations and ensure clear written communications.
* Coordinate and communicate with other hotel departments.
Qualifications
* Guest-focused personality is essential
* Experience is an asset
* Prior experience with Opera or similar systems
* Strong interpersonal and problem-solving skills
* Fluency in English; additional languages are a plus
Additional Information
What will you get?
Having Great People Involves Great Rewards! As An Employee Of Accor, You Will Be Part Of a World Leading Hospitality Brand, Offering Many Perks Such As:
* Pension Scheme
* A Discount Card for Accor Hotels Worldwide
* Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* Recommend a friend scheme
* Employee Advisory Service
* ...And more!
When you submit an application to Accor UK Business & Leisure Hotels Limited, we process your personal data in accordance with GDPR and our Privacy Policy. Details are available on our website.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
Industries
* Hospitality
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