Operations Manager, Client Services and Property Team
Witney, Oxfordshire, In-person role
Full-time, Permanent
We're looking for a confident Operations Manager to lead a team that genuinely cares about people, customers and colleagues alike.
At Gatekeeper, we've been doing estate agency differently since 2004. We're independent, values-driven, and proudly people-first. Everyone on the team is a shareholder, and success is shared. We focus on meaningful inputs, clear priorities, great service, and doing things properly. Bonuses are based on customer outcomes, team performance, and how well we manage what matters.
This role is ideal for someone with strong leadership and service operations experience, whether from customer support, housing, hospitality, finance, emergency services, or similar. Most of our customer interaction is over the phone, with occasional in-person contact. If you're confident managing people, solving problems, and keeping standards high, you'll thrive here.
What you'll be doing
* Look after tenants from application through move-in, stay, maintenance and check-out
* Make sure every tenant feels heard, supported and well-informed
* Arrange inspections, maintenance and rent reviews
* Manage day-to-day coordination with contractors and inventory clerks
* Resolve issues that arise, handling them calmly and professionally
* Use our in-house systems to stay on top of tasks and compliance
* Work with directors and the wider team to improve service and processes
* Help create a supportive, accountable team culture
What you'll bring
* A background in any people-focused role, such as customer service, operations, emergency services, hospitality, or finance
* A natural ability to listen, care and support customers through sometimes stressful situations
* Confidence on the phone, with clear, calm communication
* Strong organisation and attention to detail
* The ability to take ownership and work well as part of a team
* A full UK driving licence and access to a vehicle
What you'll get
* £33,000 to £40,000 base salary
* Uncapped bonus, based on branch profit and customer satisfaction
* 7.5% salary enhancement bonus for consistent exceptional performance
* Annual shareholder bonus, as all team members are shareholders
* Private healthcare, for you and your family
* Mileage allowance for all business travel
* Clear progression and influence in how the branch operates and performs
Why Gatekeeper?
We care about relationships, not just results. Our team succeeds through shared ownership, autonomy, and real collaboration. If you're ready to step into a role where your work, your voice and your standards matter, we'd love to hear from you.
Apply now at or message us to learn more.
Job Types: Full-time, Permanent
Pay: £33,000.00-£40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* Private medical insurance
* Referral programme
Ability to commute/relocate:
* Witney OX28 1UE: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person