Overview
TieTalent Comber, Northern Ireland, United Kingdom
Customer Service Advisor - Natwest
TieTalent Comber, Northern Ireland, United Kingdom
3 weeks ago Be among the first 25 applicants
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Benefits
* £26,200 annual salary
* Save on commuting costs with only 1 day in the office each week
* Cut down daily expenses - less spent on travel, lunches and workwear
* Ideal for maintaining a work life balance while still being part of a team
* £25 travel subsidy during training
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress
Job Details
* Start date: Various through Aug/Sept 2025
* Location: Natwest, Belfast City Centre
* Shifts: Full time - 40hrs per week - hours between 07:00 and 23:00
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check; evidence of last 2 years employment history and last 5 years address history
What you’ll do
You will provide a proactive and reactive service to ensure customers meet their financial arrangements in line with their goals. You will receive training and time in Grad Bay to perform the role.
Key Responsibilities
* At first point of contact, provide outstanding customer service and help the organisation achieve its goals
* Educate customers in the different ways they can do their banking and support them in choosing the right service options
* Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience
* Take appropriate actions to deliver good customer outcomes, reviewing and mitigating gaps to maintain outcomes
Join us as a Customer Service Advisor
* Deliver excellent service focusing on customers’ needs and financial goals
* Educate customers on banking options and help them choose suitable options
* Be detail-oriented to compliantly complete processes while ensuring a seamless experience
Skills & Experience
* Experience in a customer service environment and managing customer relationships
* Strong organisational and time management skills to meet performance measures
* Excellent verbal and written communication
* Experience in a regulatory environment
* Proficient with Microsoft Office
* Customer-focused attitude
Disclaimers
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard and report them. Your security is our priority.
Please note that only candidates meeting specific language proficiency scores will proceed on this campaign. If you pass the assessment but do not meet language requirements, we may attempt to find other suitable roles, but this may not be possible.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Technology, Information and Internet
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