Senior Systems Analyst
£46,087 - £51,208 depending on experience
Home based with occasional travel to Midlands offices as required
Responsibilities
* Act as a technical lead and escalation point for solutions supported, ensuring the reliability, security, and performance of applications, leading on troubleshooting, incident resolution, and continuous service improvement.
* Provide guidance and mentoring to Application Support Analysts, Apprentices and colleagues, sharing technical expertise and promoting knowledge transfer.
* Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.
* Lead on troubleshooting complex issues, performing root cause analysis and implementing sustainable solutions.
* Communicate effectively with the Applications Support Manager (ASM), Service Desk, infrastructure, and delivery teams to resolve issues and deliver improvements.
* Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.
* Identify, recommend, and implement improvements to support processes, tools, and user experience.
* Work to ITIL-aligned processes and champion a culture of continuous service improvement.
* Support out-of-hours maintenance where required (planned and occasional).
Qualifications
* Experience in a similar role within housing; supporting enterprise applications, Housing Management Systems and associated applications.
* Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools.
* Strong problem-solving skills, especially in incident management and service restoration.
* Experience working with business applications in a production environment.
* Ability to investigate issues across applications, integrations, and data.
* Understanding of change control processes (e.g. Change Advisory Board participation).
* Confident communicator who can work with technical teams, business users, and suppliers.
* Good understanding of ITIL practices (incident, request, escalation).
* Comfortable working independently and managing competing priorities.
Desirable Experience
* Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration.
* Knowledge of Relational Database Concepts, System Development Lifecycle (SDLC), Basic SQL Server Administration, and ERP systems.
* Experience supporting application upgrades, DR testing, or early life support.
* Familiarity with service improvement initiatives and SLA-driven environments.
* ITIL v4 Foundation (or working towards).
* Disability Confident employer.
Equal Opportunity
Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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