Your new role
As a Central Operations Administrator, you will be responsible for ensuring the smooth and accurate processing of customer orders, financial transactions, and stock management. You will act as a key liaison between internal teams and external partners, troubleshooting issues and ensuring all operational processes run efficiently.
Your role will be vital in maintaining accuracy in order management, financial reconciliation, and reporting to support the business in delivering outstanding customer service.
A day in the life of…
No two days are the same in this fast paced role, but here’s a glimpse of what you might be doing:
1. Reviewing and actioning order updates to ensure all data is 100% accurate.
2. Investigating discrepancies in stock levels and making necessary adjustments.
3. Processing refunds, chargebacks, and reconciling financial records to maintain accuracy.
4. Collaborating with our Trade and Customer Care teams to resolve customer issues efficiently.
5. Monitoring supplier and finance portals to mitigate data mismatches and ensure seamless order processing.
6. Generating daily reports to support different business functions, including customer insights, stock discrepancies, and financial reconciliation.
7. Identifying process gaps and implementing improvements to drive operational efficiency
In an ideal world…
We’re searching for someone with a keen eye for detail, a drive for efficiency, and a passion for delivering excellent service. The ideal candidate will have:
8. Strong experience in Google Sheets and other Google applications.
9. Familiarity with customer service platforms such as Zendesk.
10. Experience interacting with external supplier web portals.
11. Knowledge of order management, financial reconciliation, and warehouse management systems.
12. Excellent problem-solving skills and a proactive mindset.
13. A meticulous approach to spotting anomalies and preventing errors.
14. A strong desire to support operational efficiency and customer satisfaction.
15. The ability to quickly adapt to change with a can-do attitude.
16. A high drive to support your team in achieving accuracy and performance goals.
17. A passion for continuous improvement and process optimisation.
18. The ability to forge strong relationships across different business areas.
Pay & Perks…
19. Great basic salary with company bonus
20. Plenty of opportunities to learn & grow.
21. 30% discount across the Group, plus 15% for your friends and family
22. Access to discounts at 100’s of high street retailers.
23. Mental, physical and financial support (EAP)
24. Enhanced maternity & adoption pay
25. Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
26. Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
27. A contributory health scheme, flu vaccines, access to a Doctor and private health check
28. Income protection, bereavement and life assurance - you can count on us to be there when it matters
29. Holiday buy back scheme (5 days)
30. Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology…
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.
A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
Sofology