Overview
Service Manager – Gateshead
At Change Grow Live, we care deeply — about people, about progress, and about the power of possibility.
We’re proud to offer a new and exciting opportunity for a Service Manager to lead our Gateshead service. If you’re someone who believes in empowering others, building strong teams, and delivering high-quality, person-centred care, we’d love to hear from you.
We Thrive by working together
At Change Grow Live, we Thrive by:
1. Recruiting for success and recognising and rewarding effort
2. Creating environments that are safe, healthy, agile, and flexible
3. Learning, developing, and growing together as a team
4. Identifying future talent and leaders to help us deliver our mission
5. Ensuring everyone experiences a sense of belonging, where every voice is heard
6. Fostering an open, inclusive, and transparent culture, where we live our values and support each other to succeed
We’re creating the conditions for success for every person who works or volunteers with us — and we want you to be a part of that journey.
About the Role
As Service Manager, you’ll lead a multidisciplinary team to deliver and evolve our Gateshead drug and alcohol service, ensuring it is accessible, effective, and compassionate. You’ll work collaboratively with clinical staff, team leaders, subcontractors, and pharmacy partners to ensure service users receive the best possible support.
In this role, you will:
7. Act as the CQC Registered Manager, ensuring safety, compliance, and care quality
8. Oversee governance, performance, and strategic direction
9. Build and maintain strong partnerships with commissioners, providers, and local stakeholders
10. Provide values-based leadership, empowering your team to deliver outstanding outcomes
11. Drive service improvement, innovation, and inclusion
12. Embed a culture of safeguarding, equity, and continuous learning
13. Manage significant budgets and subcontracted partnerships with care and accountability
Location: Gateshead
Full Time Salary Range:* £51,101.96 – £56,661.24 per annum (dependent on experience)
Hours: Full Tme 37.5 per week
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours
Responsibilities
What You’ll Bring
We’re looking for someone who brings:
14. Significant experience in managing community or criminal justice drug & alcohol services
15. A deep understanding of recovery-focused care and performance-driven delivery
16. Strong leadership skills and the ability to inspire and develop others
17. Experience in managing complex contracts and subcontracted relationships
18. A track record of change management, innovation, and partnership building
19. Budget management experience (including oversight of contracts over £2 million)
20. A collaborative, compassionate, and solutions-focused mindset
What You’ll Get in Return
21. Opportunities for career progression and professional development
22. Access to great learning opportunities and organisational development support
23. A culture of openness, flexibility, and trust1 hour a week (pro-rata if part time) wellbeing hour for your own wellbeing or professional development, enhanced annual leave and other benefits other benefits:
Ready to make a difference?