You will bring hands-on experience of administering and monitoring enterprise storage platforms, ideally NetApp and Dell, and supporting VMware vSphere or similar virtualised environments. You will be confident deploying VMs, monitoring hosts and resources, supporting backup, snapshot and replication jobs and carrying out routine file-level or VM restores. Methodical, calm and service-focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience or security risks. The salary will be £39,243 to £45,064 per annum, depending on skills and experience. Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking Apply for this job. At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective andlived experience. You will receive support to achieve your full potential and access opportunities to develop and progress. Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew. No agencies please. For hybrid roles, we can include the following text: This role is based at Kew/Wakehurst with the option of regular home working, subject to operational requirements