Job Description
Your new companyA progressive healthcare organisation in the Midlands is driving innovation across general practice, supporting over 50 sites and nearly half a million patients. With a strong focus on clinical service delivery, education, and system improvement, it empowers local teams to deliver high-quality, accessible care. The company is GP-led, community-rooted, and committed to strengthening primary care for a more resilient NHS.
Your new roleJoin a supportive healthcare team providing front-line services to patients across Nuneaton. In this role, you'll be the first point of contact for visitors and callers, helping coordinate appointments, maintain systems, and assist the wider team with day-to-day operations.Key Responsibilities
* Welcome patients and visitors with professionalism and warmth.
* Answer calls, respond to general enquiries, and triage appropriately
* Manage appointments and update patient information
* Assist with registrations, surveys, and front desk operations
* Provide administrative support including data entry and document handling
* Maintain security and stock in reception areas
* Support clinical and management teams with coordination and training
* Contribute to service improvement and team development
This is a hands-on role where your attention to detail and people-first attitude help create a smooth, positive experience for everyone entering the practice.What you'll need to succeed
* A confident and compassionate approach to patient care
* Strong communication and organisational skills
* A proactive attitude and ability to stay calm under pressure
* Previous experience in a GP practice or healthcare setting (preferred)
* Familiarity with EMIS software (desirable)
* Flexibility and readiness to start as soon as possible
Mandatory RequirementsThis is a patient-facing role, so you'll need to provide:
* An Enhanced DBS issued within the last 3 years
What you'll get in returnYou'll be part of a supportive team where your role has a direct impact on patients' experiences. Expect a collaborative environment, opportunities for growth and training, and the chance to contribute to a forward-thinking healthcare network making real changes in local services. Flexible working either full-time or part-time.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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