Job Overview
1. Providing leadership to the team. Management, and development of the MITIE contract, ensuring financial, and operational commitments are met and exceeded. Management of all MITIE processes, policies and procedures utilising the team of direct reports.
Main Duties
2. Provide leadership, and that contractual commitments are met and exceeded
3. Ensure that opportunities for the strategic development of the contract are developed and continued throughout the duration of the term. Ensure additional services and projects are discussed with the client and MITIE team and delivered highlighting our expertise in these fields.
4. Ensuring business policies and processes are effectively communicated and implemented within the contract adhering to all MITIE policies and procedures and utilising MITIE systems
5. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both MITIE and subcontractors' activities and are regularly review. This involves keeping up to date with the client's policies and making sure where applicable MITIE and our suppliers are adering to them.
6. Ensure optimum staffing structures operate across contract, balancing the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery by utilising MITIE labour.
7. Ensure MITIE and suppliers are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Responsible for the training matrix and identifying any mandatory risk areas to MITIE and arranging training for gaps.
8. Working with other MITIE managers/colleagues to ensure the collaborative development of the business, effective team working, and support to colleagues. Support MITIE on services on CORP mobile sites as required to ensure compliance on other sites as contract grows.
9. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth. Ensure that these are met and exceeded. Regular meetings with contract support to identify gaps and highlight these to the SLT of the account once appropriate actions taken place.
10. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. This involves responsibility for all QHSE audits and processes across the portfolio and auditing them on an adhoc basis to ensure compliance across the contract deliverables for each building/premises.
11. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client/supplier contacts. Dealing with site matters in a confidential and respectful way whilst providing confidence within our MITIE and client team. This involves managing the process and highlighting any risks to the SLT of the account.
12. Ensuring all regular client meetings are held whilst meeting the needs of the client.
13. Promoting and maintaining the core values of MITIE
14. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Direct line management of engineering team and development and coaching of key personnel through supportive mentoring.
15. Delivering effective business communication through TBTs, Technical Updates, QHSE updates, Concept monitoring on PPM and Reactive works, advice, review, leadership and direct contribution to management and team meeting, briefings, consultation forums, correspondence, publicity. This is to be delivered at least monthly and ad-hoc reporting on these items and other publications, as appropriate should be sent to the contract support to populate for the SLT and contract review packs.
16. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
17. Provide a learning environment, and appropriate training and development planning through supportive mentoring. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential through identifying training gaps and risks to the MITIE business.
18. To support the contractual operations delivery of the TFM contract through our suppliers maintaining the highest client relationships. It is paramount MITIE suppliers are monitored via our MITIE sub-contractor monitoring forms and site logbooks are monitored to make sure this is in place.
19. Assist to develop and maintain a positive image of the buildings in its location throughout MITIE promoting all the MITIE services we can provide and assist the client with for their sites and responsibilities.
20. Assist in the drafting, control and reporting of service charge budget and expenditure for the sites via the cost sheets and processes produced for MITIE.
21. Assist to monitor all activities relating to the sites, reporting and taking action as appropriate
22. Undertake regular inspections of the building fabric
23. To work with key stakeholders to ensure a maintenance and repair programme is in place
24. Assist to compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required
25. Undertake and audit all MITIE areas and aspects required for site(s) in conjunction with MITIE contractual terms.
26. Supervise the management of operational engineering team. Carrying our PDRs and appraisals and developing a PDP for the employee.
27. To liaise with tenants and deal with any operational queries they might have
28. Assist and be responsible for Health and Safety compliance on site, and the maintenance of records, engineers ROTA, MITIE logbooks (paper and e-logbooks), suppliers RAMS, competencies, insurances etc to adhere with MITIE Policies and Procedures.
29. Assist and be responsible for environmental management on site, in compliance with MITIE environmental policy that will work collaboratively with our clients environmental polic
30. To ensure MITIE achieves the KPIs set by the client, in conjunction with other stakeholders
31. To manage major work programmes on site via yourself or the projects team acting as the liaison point for all parties involved
32. To produce regular reports to operational team, as required through good communication.
33. Ensure procurement is carried out in line with company policy
34. Any other duties as directed by your Line Manager
35. Maintain clear communication channels between client, MITIE and any relevant service partner and escalate issues as required to SLT of account.
36. Ensure enhancements and changes to services are implemented on time and in an organised way
37. Identify opportunities for improvement and present to client for discussion at monthly client meetings
What we are looking for
38. A strong Mechanical and Electrical Engineer with a proven and strong experience in supervising a Engineering team, within a corporate environment
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Vaibhav Singh at .