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Base pay range
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Duration: 6 months (possible extension or perm)
Location: London (2 days/week in-office)
We are seeking experienced IT Service Managers to join a major industry program, ensuring service readiness for a key go-live milestone in September 2025.
Role Overview
As an IT Service Manager, you will oversee IT service delivery across multiple suppliers, ensure seamless coordination, and maintain high service standards. You will play a key role in incident management, supplier coordination, and service improvement initiatives.
Key Responsibilities
* Service Delivery Management - Ensure IT services meet SLAs/KPIs and align with business needs.
* Major Incident Management (MIM) - Lead incident response and resolution, including out-of-hours support on a rota basis.
* Continuous Service Improvement (CSI) - Identify and implement enhancements to service efficiency and quality.
* Governance & Compliance - Ensure IT service operations comply with industry regulations and internal policies.
* Risk Management - Address service-related risks, disaster recovery, and contingency planning.
* Stakeholder Engagement - Act as a liaison between technical teams, suppliers, and senior management.
What We're Looking For
* Proven experience as an IT Service Manager within an ITIL framework.
* Strong vendor and stakeholder management skills in a complex, multi-supplier environment.
* Experience with major incident management and service improvement initiatives.
* Knowledge of SIAM models and best practices in IT service delivery.
* Ability to work in a fast-paced and regulatory-driven environment.
If you are an IT Service Manager looking for an exciting opportunity to contribute to a high-profile industry program, apply today!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Information Services and IT Services and IT Consulting
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