About Us We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, office in Canada, USA, Australia and Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally. Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology.Ranking nationally as one of the Best Big Companies™ to work for, whilst being recognised for excelling in the area of Learning and Development, it has never been a better time to explore career opportunities at Morson Group. Are you a confident communicator with a passion for providing outstanding customer service? We're looking for a professional and proactive Switchboard Operator / Receptionist to join our Facilities team. This is a key front-of-house role ensuring visitors, staff, and stakeholders enjoy a seamless and positive experience from the moment they walk through our doors. About the Role As the first point of contact for all visitors and callers, you'll manage our busy reception area, handle incoming communications, and support the smooth day-to-day running of office operations. You'll play a crucial part in maintaining a welcoming and professional environment while providing administrative and logistical support to the Facilities Manager. Key Responsibilities Visitor Management Welcome and sign in visitors, issuing badges and maintaining a tidy, professional reception area. Arrange meeting rooms, refreshments, and parking as needed. Support emergency procedures, including visitor safety and evacuation protocols. Communication Handling Manage incoming phone calls and emails, ensuring queries are directed efficiently. Provide friendly and accurate responses to all enquiries. Administration and Document Control Scan, file, and maintain accurate electronic records. Handle post and courier arrangements for incoming and outgoing deliveries. Assist with travel bookings and related documentation. Meeting and Event Support Coordinate meeting room bookings, resolve scheduling conflicts, and ensure rooms are properly equipped. Welcome guests for meetings, ensuring a professional and efficient experience. Staff and Facilities Support Issue staff badges and assist with induction of new employees. Manage gym bookings, car parking lists, and CCTV monitoring. Provide ad hoc administrative support to the Facilities Manager. Catering and Hospitality Arrange catering and refreshments for internal meetings, board sessions, and senior leadership events. Ensure a high standard of presentation and service. What We're Looking For Education: GCSEs (or equivalent) including English and Maths. Additional administrative qualifications (NVQ, OCR, etc.) are an advantage. Experience: Proven experience in a busy administrative or receptionist role. Experience with office systems, courier bookings, and travel arrangements is desirable. Skills: Excellent written and verbal communication. Strong attention to detail and accuracy. Outstanding organisational and multitasking abilities. Proficiency in Microsoft Office Suite. Professional, approachable, and customer-focused manner. If you're someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering exceptional service, we'd love to hear from you. Apply now and become the friendly face and voice that helps keep our organisation running smoothly. Morson Group is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.