Overview
Resident Services Associate - Build to Rent (RSA) | Location: Birmingham | Salary: £27K + 10% Bonus | Hours: Week 1 - 8am to 5pm, Monday to Friday and Saturday 9am to 6pm; Week 2 - 11am to 8pm, Tuesday to Friday. This role is with a leading FTSE250 property company and the UKs largest listed residential landlord, operating in the Build to Rent sector.
Responsibilities
* Deliver the company customer service strategy and standards.
* Increase resident satisfaction with service delivery.
* Deliver high-quality resident services.
* Work closely with company-wide colleagues to ensure excellent customer service.
* Encourage engagement and promote the company, building good relationships with external partners.
* Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring provision of an excellent front-line service to residents and other customers in person, by phone and in writing.
* Ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.
Desired Skills & Experience
* Previous experience in a face-to-face customer-focused role with strong administrative skills.
* Ideally experience in the BTR or PBSA sector; candidates from hospitality, travel & tourism, events, or other client-facing customer-centric roles are welcome.
* Awareness of health & safety requirements on site with ability to implement H&S when required (advantage).
* Strong experience working at business/private events would be beneficial.
* Experience working in a team.
* Strong written and verbal English.
* Qualifications in property or customer service would be advantageous.
* Good communicator with strong interpersonal skills and empathy.
* Well-groomed and professional appearance.
* Passionate about customer service with ability to build relationships and work collaboratively with colleagues.
* Creative thinker with willingness to embrace new challenges daily.
* Goal-focused, positive and resilient with determination to support the company in delivering exceptional outcomes for residents and communities.
In the first instance please apply by forwarding your CV. Please contact Vicky at our Manchester office (phone number removed). Ritz recruitment - Employment Agency
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