Role Summary:
* To support the development of the Customer Service Advisors including coaching and on the job assistance of the team.
* To ensure that key performance indicators, operational processes and recognised customer service excellence is being adhered to whilst providing specific support to team members.
* The Senior Customer Service Advisor should be a ‘recognised expert’ for the delivery of a customer centric service to our customers.
Location: Monson House, Tunbridge Wells
Salary: £30,970
Hours of work: 35
Contract: Permanent
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