Role Overview
The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.
Key Responsibilities
* Provide strategic leadership across the account, aligning with both Integral UK's business objectives and client expectations
* Manage client relationships at senior level, serving as the primary point of contact for escalated issues
* Oversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIs
* Lead and develop a high-performing team of operational managers and support staff (circa 250)
* Drive financial performance including P&L responsibility, budget management, and revenue growth
* Implement continuous improvement initiatives to enhance service delivery and operational efficiency
* Ensure compliance with health and safety regulations, quality standards, and industry best practices
* Identify and pursue new business opportunities within existing client relationships
* Collaborate with other divisions and support functions within Integral UK
Qualifications and Experience
1. Extensive experience in facilities management or property services, with pr...