37 hours per week (8am to 6pm over 4 days)
JOB SUMMARY
* To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
TELEPHONE
* To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
* Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
* Process repeat prescription requests and medication queries in accordance with standard operating procedures
* Deal with visit requests
* Registration of new patients computer data entry and medical records
* Processing and distribution of incoming and outgoing mail
* Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
RECEPTION Driffield and Wetwang
* To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures
* Front of house responsibilities, including greeting patients and directing them to the appropriate place
* Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
* Processing appointment requests
* Process repeat prescription requests and medication queries in accordance with standard operating procedures
About us
Driffield is a market town in the East Riding of Yorkshire surrounded by the picturesque wolds, with easy links to nearby York and Beverley and is approximately 10 miles from the beautiful Yorkshire coastline.
The main surgery is located in Driffield town centre with a branch surgery in the village of Wetwang 6 miles west of Driffield. It is a semi-rural practice with 12,500 patients.
We dispense to approximately 50% of our patients from Driffield and Wetwang.
Job responsibilities
TELEPHONE
* To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
* Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
* Process repeat prescription requests and medication queries in accordance with standard operating procedures
* Deal with visit requests
* Registration of new patients computer data entry and medical records
* Processing and distribution of incoming and outgoing mail
* Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies
RECEPTION Driffield and Wetwang
* To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures
* Front of house responsibilities, including greeting patients and directing them to the appropriate place
* Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
* Processing appointment requests
* Process repeat prescription requests and medication queries in accordance with standard operating procedures
ADMINISTRATION
General administrative duties, data entry including summarising medical records, word processing, scanning, processing and recording information as per practice standard operating procedures.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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