Senior Administrative AssistantSouthampton - Chandlers Ford40 hours per weekMonday to Friday Competitive salary plus pension and benefits packageWe have an excellent opportunity for a Senior Administrative Assistant to join the South Support team based at our Brewers Decorator Centre in Southampton - Chandlers Ford, to provide effective and efficient administrative support to the region focusing on credit control and other general administration duties, ensuring the highest standards of customer service and adherence to Company Policy are maintained.We have a great reputation for being the decorators' first choice and for being the largest independent supplier of decorating materials around. Our office is operational Monday to Friday 7.30am - 5pm.Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to ‘help one another succeed’. To find out more about working with us visit www.Brewers.co.uk/careersWe understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.As Senior Administrative Assistant with Brewers, some of your responsibilities will include:Making contact with customers by the appropriate means to chase and recover outstanding monies or arranging for others to do soManaging the credit control process using local knowledge and reference to Company SystemsEstablishing and building good relationships with customers over all aspects of credit/cash/accounts paymentsDealing effectively with customer queries and complaints relating to their accountsEfficient processing of new customer credit and cash card accountsMaintaining customer records and credit limits on credit accountsReviewing credit limit reportsMonitoring and communicating results to the Regional ManagementProviding confidential support for the Regional Administrator, Regional Operations Manager, Regional Manager and deputising in the absence of the Regional Administrator for specific duties and decisionsFollow all relevant procedures regarding manual dockets, cash refunds and returns notes to ensure completeness and accuracy of recordsMaintaining Regional Branches petty cash and associated documentationEnsuring till discrepancies are investigated and reportedSupervision of the Admin Assistants/Accounts AdministratorDealing with absences/return to work meetings/holiday requests for Admin Assistants/Accounts Administrator and branches when requiredWho we are looking for to join our team:Essential:An experienced administrator with a proven track record in a customer service roleExperience of daily cashing up proceduresExperience of Accounts and Credit Control processesYou will have strong organisational skills with the confidence to effectively plan and prioritise your workloadYou will be confident working on your own initiativeFriendly and approachable manner with the ability to communicate with people at all levelsExcellent telephone manners and communication skillsAn understanding of the importance of working well as part of a team and being able to positively contribute towards the team environmentProficient in the use of Microsoft Word and Excel to an intermediate levelDesirable:Previous experience of leading/supervising staffAbility to use Excel to analyse dataKnowledge of K8/or similar POS systemFlexibility to cover additional hours/holidays would be advantageousIn return we offer a comprehensive benefits package consisting of:• Competitive salary• 33 days holiday, including an allowance for selected bank holidays - increasing with service• Free life assurance• 5% of your salary employer contribution to the pension plan (subject to employee contributions)• Stream - a money management app that gives you access to a percentage of your pay as you earn it• Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents • Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it• Medicash, an optional funded scheme where you can claim money back for routine healthcare treatments • Brewers Colleague discounts giving you huge savings on home improvements • Discounts and rewards with selected partners - major high street brands, supermarkets etc• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis• Staff uniform and uniform cleaning tax relief• Comprehensive Induction Programme and ongoing development• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake DistrictTo apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form. Other job titles associated with this role include Accounts Assistant, Sales Ledger Assistant, Accounts Admin, Administrator, Admin Assistant, Credit Control Assistant