Business Change Manager
From £59,040, £4,750 flex allowance, up to 20% discretionary bonus scheme + benefits
Great journeys happen at London Gatwick. Where will your career take you?
The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.
This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.
What is the role?
Business Change Managers lead the planning and delivery of business transformation. Working with senior leaders, sponsors, and programme teams, BCMs translate, lead and shape strategic business requirements into executable projects, develop commercially astute business cases and track the benefits of key initiatives.
The role does not focus on organisational design/HR or IT system change. It is focused on driving strategic operational and digital change through innovative and sustainable approaches to deliver measurable improvements in efficiency, capability, resilience and customer experience.
What will you do?
Lead the identification, diagnosis and definition of complex business problems and opportunities, shaping change strategies that deliver material strategic, commercial and operational benefits.
Define and validate business requirements, ensuring solutions consider the optimal combination of people, process, systems and infrastructure.
Apply structured change and improvement frameworks (e.g. Lean/Six Sigma) to define problems, challenge assumptions, optimise solutions and maximise value for the business.
Apply data-led analysis to test hypotheses, assess options and inform decision-making, ensuring change initiatives are evidence-based and deliver measurable value.
Analyse business processes, identify barriers to change, and develop practical, scalable interventions that optimise cost performance and benefits realisation.
Work collaboratively across the organisation (including Operations, Sustainability, Commercial and Finance) to align change activity and enable effective transition of change into business-as-usual operations.
Do you have what we're looking for?
Degree in a Business-related field e.g. maths, finance, business, economics
Lean/Six Sigma qualification and practical deployment of Lean/Six Sigma skills
Programme Management training or Change Management Certifications desirable
Experience managing business change across large, complex organisations.
Structured problem solving – ability to break down complex, ambiguous business challenges into clear, testable components using logic, evidence and structured analytical approaches.
Data literacy and analytical skills. Ability to understand how change affects systems, processes, and performance.
Demonstrable commercial acumen with the ability to build compelling business cases, think strategically to identify synergies.
Experience in evaluating end-to end capital and operating costs, revenue streams, productivity opportunities, customer service and regulatory impacts.
What's in it for you?
We value our people and reward every employee fairly with a highly competitive package, enhanced by:
A discretionary annual bonus,
Free staff parking,
Discounted rail travel to work,
Share matching scheme and more.
We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.
There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.
At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.
What's it like to work at London Gatwick?
At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.
We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.
London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.
Click apply now to start your career journey with London Gatwick.
You can find out more about what it's like to work at London Gatwick, visit our careers site Careers at London Gatwick