Assistant Branch Manager
📍 Manchester (Fully Office-Based)
💰 £38,000 per annum
We are currently recruiting for an experienced Assistant Branch Manager to join a well-established banking organisation in Manchester. This is a key role within the branch, responsible for overseeing daily operations, supporting team performance, and ensuring high standards of customer service, compliance, and operational control.
The Role
Working closely with the Area Branch Manager, you will take joint responsibility for the smooth and efficient running of the branch. You will play a hands-on role in managing operations, supervising staff, and ensuring adherence to regulatory and internal procedures.
In the absence of the Area Branch Manager, you will take full operational responsibility for the branch.
Key Responsibilities
Oversee day-to-day branch operations, ensuring operational excellence and efficiency
Act as Line Manager for Personal Bankers and Cashiers, driving performance and productivity
Supervise cash operations, including control and authorisation of transactions
Maintain joint custody of cash, security items, and branch keys, ensuring adherence to control procedures
Ensure full compliance with AML, KYC, and UK banking regulations
Authorise transactions and monitor account activity in line with delegated authority
Oversee account opening/closing processes and maintain accurate documentation
Manage loan administration, including documentation, monitoring, and file maintenance
Support the preparation and assessment of credit proposals and lending decisions
Handle customer queries and complaints, ensuring excellent service standards
Conduct reconciliations of internal and external accounts
Support branch audits, controls, and reporting requirements
Ensure smooth coordination with internal departments including Operations, Compliance, and Head Office
Maintain high standards of branch presentation, security, and data protection
About You
Strong experience in retail banking operations
Good understanding of AML, KYC, and risk controls within UK banking
Proven ability to manage and lead a small team
Experience in cash management, account operations, and branch controls
Knowledge of loan processing and credit documentation
Excellent organisational skills and attention to detail
Strong communication skills with a customer-focused approach
Ability to work independently and take ownership of branch operations
What's on Offer
Salary of £38,000 per annum
Opportunity to step into a key leadership role within branch operations
Exposure to a broad range of banking functions including operations, compliance, and lending
Stable, full-time position based fully onsite in Manchester