About Us
At Gamma, we’re a leader in Unified Communications as a Service (UCaaS) and we’re revolutionising how businesses connect and communicate. We provide voice, data, and mobile solutions across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to deliver digital automation and Gamma‑powered services to enterprise, public‑sector, and small‑to‑medium businesses.
Project Coordinator
Location: Manchester (Hybrid – three days a week)
Role Overview
An exciting opportunity has arisen for a Project Coordinator to join the Gamma Business Professional Services team. This role manages a high volume of change and delivery requests for channel partners, applying strong project governance and risk management to ensure successful outcomes. The Coordinator leads on managed delivery and lower‑complexity projects while supporting Project Managers and Programme Managers on more complex initiatives across a range of Gamma products and services.
Responsibilities
* Lead and deliver managed delivery projects end‑to‑end across the Gamma portfolio.
* Support Project Managers and Programme Managers on complex and large‑scale projects, including migration and high‑volume activities such as broadband and porting workstreams.
* Define project scope, develop delivery plans, and set clear milestones.
* Engage with customers throughout the lifecycle, maintaining communication and managing expectations.
* Create and maintain project documentation, including plans, delivery trackers, and RAID logs.
* Manage project change and scope, ensuring appropriate controls and approvals.
* Identify, assess, mitigate and control risks using available resources.
* Support contingency planning and change control processes.
* Manage third‑party suppliers and associated deliverables.
* Complete assigned work‑packages, including provisioning tasks where required.
* Support milestone, stage, jeopardy and escalation management.
* Manage project costs and resource allocation.
* Support revenue forecasting, reporting and billing triggers.
* Complete purchase order processes to engage suppliers for outsourced work.
* Undertake project closure activities, including handovers to customers and suppliers.
* Capture and report lessons learned, contributing to continuous improvement.
* Support the sales process by preparing professional services quotes and engaging suppliers.
* Represent and promote departmental and company strategy and goals at all times.
Qualifications
* Previous experience working in provisioning.
* Experience working within a project team and delivering projects.
* Experience coordinating high‑volume projects (desirable).
* Understanding of project methodology.
* Telecom background.
Benefits
* 25 days of annual leave plus a birthday day off.
* Volunteer day to support a charity of your choice.
* Enhanced maternity and paternity pay with childcare vouchers.
* A pension plan with 4.59% Gamma contribution.
* Group income protection and life assurance (four times salary).
* Tax‑efficient share‑save and share‑incentive plans.
* Private medical insurance via Vitality, covering you and your immediate family.
* Electric Vehicle scheme through Octopus and Cycle‑to‑Work scheme.
Notes
* We do not offer visa sponsorship or relocation support for this role.
* Hybrid work from the Manchester office three times a week.
* If you feel you could be a good fit for Gamma but do not meet all requirements, we still encourage you to apply.
Equal Opportunity Statement
Gamma is an equal‑opportunity employer. We welcome applications from candidates of all backgrounds and actively encourage people from underrepresented groups to apply. We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. Gamma is a family‑friendly employer that values trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here.
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