We are working with a global Corporate Housing firm in the search for a Client Account Manager EMEA, based anywhere in the United Kingdom.
In this fast-paced, full-time role, you'll work from your home office managing serviced apartment requests and client relationships while delivering superior guest experiences.
Ideal for energetic professionals with strong B2B account management skills and a passion for customer service.
What You’ll Be Doing:
* Manage incoming client requests for serviced apartments, primarily in your region and globally as needed.
* Source and negotiate serviced apartment options, confirming availability, pricing, and amenities with suppliers.
* Prepare and deliver detailed client proposals tailored to their housing needs.
* Generate and distribute booking documents to internal operations and accounts teams.
* Conduct guest follow-ups via calls and emails to ensure satisfaction during stays.
* Participate in an on-call rotation to support after-hours maintenance emergencies.
* Assist with special projects as assigned to support the broader team.
* Respond to customer service calls or emails, ensuring timely resolution of reported issues.
* Build and maintain strong client relationships through consistent, clear communication.
* Use Microsoft Office tools to manage documentation, reports, and communication.
* Collaborate with internal departments to ensure smooth guest experiences.
* Track booking details and maintain accurate client records in internal systems.
What We’re Looking For:
* Minimum 4 years of B2B account management or client services experience, preferably in relocation, hospitality, or housing.
* Proven ability to work independently and stay disciplined in a remote environment.
* Excellent phone and communication skills with a professional, friendly demeanour.
* Strong organisational abilities and attention to detail.
* Proficient in Microsoft Word, Excel, and PowerPoint.
* Capable of thriving in a fast-paced environment and resolving issues quickly.