Role Overview
The Domiciliary Care & Complex Care Manager is responsible for the end-to-end recruitment of care staff and for overseeing the delivery and development of the Complex Care division. Working closely with senior management, the post-holder ensures staffing levels meet service demands and that high-quality, safe, person-centred care is delivered in line with CQC standards, company policies, and contractual requirements.
Key Responsibilities
The role leads all recruitment activity, including safer recruitment checks and staff onboarding, while maintaining a strong pipeline of skilled carers, particularly those with complex care experience. The post-holder oversees complex care packages, ensuring staff are appropriately allocated, care plans and risk assessments are accurate and person-centred, and effective communication is maintained with healthcare professionals, families, commissioners, and external agencies. The role also supports quality assurance through audits, monitoring care delivery, managing incidents and complaints, and ensuring staff receive appropriate training, supervision, and ongoing support. Strong leadership is required to mentor staff, promote company values, and contribute to service development.
Person Specification
Applicants must have experience in domiciliary and/or complex care, proven coordination of complex care packages, strong recruitment experience within health or social care, and a good understanding of CQC regulations and safeguarding. Excellent organisational, leadership, and communication skills are essential.
Benefits
Competitive salary, ongoing training and professional development, a supportive management team, and the opportunity to grow a specialist Complex Care service