Are you a highly organised and detail-oriented individual with a flair for digital content and a passion for customer service? We're seeking a Freelance Customer Service Assistant to join our team on a part-time basis, ensuring our clients receive exceptional support and their digital packages are delivered seamlessly.
This is a fantastic opportunity to work flexibly, providing crucial assistance to our clients and contributing directly to their online presence.
Role Overview:
Your primary responsibilities will involve:
1. Client Liaising: Connecting with clients post-sale to confirm all package details and set expectations.
2. Content Creation: Designing engaging social media visuals and email header assets using Canva.
3. Article Scheduling: Scheduling Q&A articles for clients and providing clear guidance on content requirements.
4. Material Chasing: Proactively following up with clients for any outstanding materials needed to deliver their purchased packages.
What We're Looking For:
5. Availability: Ideally, someone who can commit to 10 hours per week, structured as 2 hours per day, Monday to Friday, to ensure daily client contact.
6. Digital Proficiency: Competent in using Canva for creating social media and email header assets.
7. Organised & Proactive: Excellent organisational skills with a keen eye for detail and a proactive approach to chasing materials and managing deadlines.
8. Communication Skills: Strong written and verbal communication skills for effective client interaction.
9. Start Date: Available to start from 26th August 2025 and commit until 30th November 2025.
We Are Aspire Ltd are a Disability Confident Commited employer